Grievance Cell

Grievance Redressal Mechanism for Student teachers – Guidelines

Introduction

In order to redress individual as well as collective grievances of the B.P.Ed. College student teachers, a grievance redressal mechanism has been devised.

What is a Grievance?

A Grievance may be any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with college that a student teacher thinks, or even feels, is unfair, unjust or inequitable. Any grievance / complaint relating to sexual harassment and ragging will also be included.

The Grievances can be categorised under the following heads

• Academic
• Non-academic
• Discrimination
• Harassment
• Any other

Please Note: While this platform allows all student teachers to voice their concerns in an open manner, it is imperative that the complainant exercises due diligence and care in deciding what he/she would qualify as a grievance that is serious enough to deserve the attention of this committee comprising of the Principal, faculty and student representatives.

Where is the Grievance box installed?

The grievance box is installed in the library. So student teachers can either write their name or put anonymous grievances in the box during Library hours.

Composition of Grievance Redressal Cell

Convener	Dr. Sandeep S. Shinde
Teachers-in-charge	Mr. Padmakshan Padmanabhan Mr. Satish A. Shinde Ms. Sunitha Menon
Counselor	Ms. Yuvette Lee
Student Representatives	General Secretary Deputy General Secretary

Objectives of Grievance Redressal Committee

• To provide a mechanism to address student-teachers grievances
• To take measures to solve the problems faced by student-teachers

Activities conducted by the Grievance Redressal Cell are

• Address the student-teachers grievances with teacher-educators in the Redressal Committee and the Principal
• Monthly check of the Suggestion box and conveying the suggestions / grievances to the grievance redressal committee
• Conduct Group as well as Personal Guidance / Counselling sessions
• Conduct regular Mentoring sessions
• Provide Personal Counselling sessions: Student teachers can reach ‘POSITIVE VIBES’ by mailing their concern at vcper@mes.ac.in for personal counselling session.

Process for addressing the Grievance

1. Measures taken to solve the issues faced by student teachers with a definite time frame of 14 days or earlier as per the gravity of the situation.

Upon receipt of complaint, the teacher educators of the Committee will intimate the Principal

1. At this stage, based on the nature of the complaint and severity of its possible impact, the Principal will take action to proceed on addressing the concerns while keeping the ethos of the institution.

Procedure for Handling Grievances for Teaching and Non-Teaching Staff

Step I:
Employees can submit their grievances to the College’s Grievance Cell Committee.

Step II:
If the grievance remains unresolved after Step I, the matter is escalated to the Principal for further consideration.

Step III:
Should the grievance persist despite Step II, it is then forwarded to the College Management for additional action.

Step IV:
In cases where the grievance cannot be resolved internally at Step IV, both Teaching and Non-Teaching Staff grievances can be addressed through the University of Mumbai’s Grievance Cell.

In addition to the above, an Open Door policy is also in place for both Teaching and Non-Teaching Staff, allowing them to directly approach the management with their concerns.

Composition of the Grievance Cell Committee of the College

Dr. Sandeep S. Shinde	President
Mr. Padmakshan Padmanabhan	Teacher incharge
Ms. Sunitha Menon	Member
Mr. Satish A. Shinde	Member
Mr. K. T. John	Member

Grievance Resolution Process for Students

Step I:
Students are encouraged to report their grievances to the Class General Secretary (GS) initially.

Step II:
If the grievance remains unresolved after Step I, students have the option to escalate it to the respective Tutorial Incharge Teacher.

Step III:
If the grievance persists even after Step II, students can bring it to the attention of the College’s Grievance Cell Committee.

Step IV:
Should the grievance continue without resolution at Step III, the Principal of the College takes up the matter for further review.

Step V:
In cases where the grievance cannot be resolved internally at Step IV, it is then referred to the College Management for further action.

Step VI:
If the grievance still remains unaddressed at Step V, students have the option to seek resolution through the University of Mumbai’s Grievance Cell.

In addition to the above steps, an Open Door policy is also in place for students, allowing them to directly approach the management with their concerns.

Composition of the Grievance Cell Committee of the College

Dr. Sandeep S. Shinde	President
Mr. Padmakshan Padmanabhan	Teacher incharge
Ms. Sunitha Menon	Member
Mr. Satish A. Shinde	Member
Mr. K. T. John	Member